How long does it take to receive my products?
Please allow 5 to 7 business days (Sat and Sun are not considered business days) for us to process and fulfill your order. Standard shipping for orders in the contiguous US takes 3-7 business days, from the day your order is fulfilled and shipped. A tracking number will be sent to the email address you provided with your order. Your tracking number will be activated once it is dropped off or picked up by USPS. If you do not receive your tracking number, please check your spam folder before contacting us.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or USPS Priority Mail.
Do you ship internationally?
Yes, we offer international shipping. If you do not see the country that you live in listed, please contact us at firstname.lastname@example.org. The buyer is responsible for all customs charges incurred. Please allow up to 5 business days (Sat and Sun are not considered business days) for us to process and fulfill your order. Expect up to 10 - 21 business days once your item ships for delivery. A valid tracking number is not provided for USPS international shipping. USPS does not provide international tracking unless it is shipped express/overnight. You will however be emailed a reference number (this can at times provide limited tracking for certain countries). Your reference number will be activated once it is dropped off or picked up by USPS. If you do not receive your reference number, please check your spam folder before contacting us.
When are particular items released?
The majority of our items do not have scheduled release dates. Please follow us on our social media accounts and sign up for our e-newsletter to be notified when new items become available.
Do you re-stock your inventory?
We try to re-stock our standard logo items on a regular basis and on occasion we will re-stock select top sellers for a limited time.
What is your return policy?
Our goal is 100% customer satisfaction. However, we currently do not accept exchanges or returns, because everything we carry is made in limited exclusive amounts.
I did not receive my item, and it says "delivered."
It is the responsibility of the customer to track their package until delivery date. If notified that package was delivered but you did not receive your package, you must contact your local post office with tracking information and let them know it was not delivered. If you did not receive your item you must contact HDMH Apparel within 7 days of the estimated delivery date, according to your local post office's tracking information.
How secure is this store?
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
What forms of payment do you accept?
All prices are listed in US dollars. We gladly accept major credit cards such as Visa, MasterCard, American Express, Discover, ApplePay or direct payments, all through Shopify.
How can I contact you if I have questions about the products?
You can contact us via email at email@example.com